Refund policy

At Paysays Payment, we strive to provide excellent service and ensure our customers are satisfied with our payment solutions. However, we understand that there may be occasions when a refund is necessary. This Refund Policy outlines the circumstances under which refunds will be provided, the process for requesting a refund, and the terms and conditions that apply.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Rendered:If a payment service was not successfully completed due to technical issues attributable to Paysays Payment.
• Duplicate Transactions: If a customer was charged more than once for the same transaction.
• Unauthorized Transactions: If a transaction was made without the account holder's authorization.
• Incorrect Amount: If a transaction was processed for an incorrect amount due to an error by Paysays Payment.

2. Non-Refundable Circumstances

Refunds will not be provided under the following circumstances:

• Change of Mind:If the customer changes their mind after completing a transaction.
• Non-Compliance: If the customer fails to comply with our terms of service or any applicable regulations.
• Third-Party Services: If the issue arises from services provided by third parties.

3. Refund Request Process

To request a refund, customers must follow these steps:

• 1. Contact Customer Support: Reach out to our customer support team within 30 days of the transaction date. Provide the following information:
Transaction ID
Date and amount of the transaction


Reason for the refund request



• 2. Review and Verification: Our team will review the request and may require additional documentation or information to verify the claim.
• 3. Refund Decision: After verification, customers will be informed of the refund decision. If approved, the refund will be processed within 7-10 business days.

4. Refund Method

Refunds will be issued using the original payment method used for the transaction. If this is not possible, an alternative method will be arranged in consultation with the customer.

5. Dispute Resolution

If a customer disagrees with the refund decision, they may escalate the issue by contacting our dispute resolution team at help@paysays.com. Our team will review the case and provide a final decision.

6.Amendments to the Refund Policy

Paysays Payment reserves the right to amend this Refund Policy at any time. Any changes will be communicated to customers via our website and email.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact our customer support team at:

Email: support@paysays.com
Phone: +91-8168138740
Address: Paysays Payment, Alphathum tower B Sector 90 Noida 201305